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Product FAMA+ ITSM provides a robust and yet modular solution for management of any services (IT, maintenance, operation, etc.) The processes of ITIL v3 are the basic building block of the solution, but thanks to its generality and universality, the solution is being deployed not only in the IT segment, but it also covers the processes of the public authorities and private sector. ITSM can be very effectively combined with a portal solution, thus gaining an effective and easy-to-use web add-on for a wide range of users.

The product is and can be deployed in the form of the solution:

  • Service desk and Help desk.
  • Asset & Configuration management.
  • Identity management system.
  • Back end of public authority agendas such as Public official’s portal, Citizen’s portal, etc.
  • Registration and management of certificates across whole organization.
  • Integration interfaces and bonds to any systems.

All of these solutions can be deployed separately or in any combination, guaranteeing both a uniform environment and user interface.

Solution benefits

  • Dynamic service management solution in terms of business and related processes.
  • Comprehensive coverage of government IT and non-IT services.
  • The modularity of the system (solution can be implemented as a whole or only in the range of specific modules).
  • Ability to adapt the system to changing business needs.


Architecture of FaMa+ ITSM is designed as three tier, when individual levels are mutually integrated into functional whole:

  • presentation layer: MS Silverlight
  • database layer: Oracle or MS SQL Server
  • application layer: MS. NET

Reference projects

  • Regional Authority of the Olomouc Region
  • Statutory city of Prerov
  • Vinohrady Teaching Hospital
  • Czech National Bank
  • Centre for Regional Development
  • The Office for Personal Data Protection

Attached documents

Soubor typu pdfFaMa+ ITSM - Promotional material(2,2 MB)stáhnout