Product FAMA+ ITSM provides a robust and yet modular solution for management of any services (IT, maintenance, operation, etc.) The processes of ITIL v3 are the basic building block of the solution, but thanks to its generality and universality, the solution is being deployed not only in the IT segment, but it also covers the processes of the public authorities and private sector. ITSM can be very effectively combined with a portal solution, thus gaining an effective and easy-to-use web add-on for a wide range of users.
The product is and can be deployed in the form of the solution:
All of these solutions can be deployed separately or in any combination, guaranteeing both a uniform environment and user interface.
Architecture of FaMa+ ITSM is designed as three tier, when individual levels are mutually integrated into functional whole:
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